Terms and Conditions

Last updated: 21 August 2026

These Terms and Conditions ("Terms") govern your access to and use of TactiKora, including our website, demo, chat assistant, billing features, and related services (the "Service"). By creating an account or using the Service, you agree to these Terms.

These Terms are intended for customers in Australia and are designed to comply with Australian law, including the Australian Consumer Law in Schedule 2 to the Competition and Consumer Act 2010 (Cth) ("Australian Consumer Law" or "ACL").

1. Who we are

TactiKora is a league assistant for community football in Australia. It helps you ask questions about fixtures, scores, ladders, venues, and related match information for the teams and competitions on your plan.

Questions about these Terms: hello@tactikora.com.

2. Eligibility and accounts

• You must provide accurate account details and keep them up to date.
• You are responsible for activity under your account and for keeping sign-in credentials secure.
• If you are under 18, you may only use the Service with the consent of a parent or guardian, who is responsible for the account and any fees.
• If you use the Service on behalf of a club or organisation, you confirm you have authority to bind that organisation to these Terms.

3. Subscriptions and billing

• Paid plans are billed in advance on a monthly recurring basis through Stripe, based on the teams, leagues, or competitions you select.
• Standard plan pricing is charged per billed team unit each month, as shown at checkout and on your billing page.
• Plan changes that increase your billed units may be charged immediately on a prorated basis for the remainder of the current billing period.
• Club and Intelligence plans are custom and may be agreed separately in writing.
• Prices are shown in Australian dollars (AUD) and include GST unless we state otherwise. If GST applies and is not already included, we will charge GST in accordance with Australian tax law and issue a tax invoice where required.
• By starting a paid plan, you authorise recurring charges to your nominated payment method until you cancel in accordance with these Terms.

4. Cancellation terms

If payment fails or your subscription lapses, we may suspend or limit paid features until billing is restored.

Australian Consumer Law. Nothing in this section limits your rights under the ACL. If our Service fails to meet an applicable consumer guarantee, you may be entitled to a remedy such as a repair, replacement, resupply, or refund, depending on whether the failure is major or minor. Our change-of-mind cancellation rules do not override those statutory rights.

5. Australian Consumer Law guarantees

If you acquire the Service as a consumer under the ACL, our services come with guarantees that cannot be excluded, including that services will be provided with due care and skill, will be fit for a purpose made known to us, and will be supplied within a reasonable time where no time is fixed.

To the extent permitted by law, where the Service is not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability for failure to comply with a consumer guarantee is limited to one or more of: (a) supplying the services again; or (b) payment of the cost of having the services supplied again.

For more information on your rights, see the Australian Competition and Consumer Commission (accc.gov.au).

6. Fair use of the Service

• Standard plans include a monthly question allowance as shown on your plan (for example, 30 questions per month). Unused questions do not roll over unless we say otherwise in writing.
• You must not misuse the Service, attempt unauthorised access, scrape beyond ordinary interactive use, interfere with other users, or use the Service for unlawful purposes.
• Answers are generated from available league data and AI assistance. They are provided for general information only and may contain errors, omissions, or delays. Always confirm critical match details with your club or competition officials where needed.
• We may set reasonable technical or fair-use limits to protect the Service and other users.

7. Intellectual property

TactiKora branding, software, and interface remain our property (or our licensors' property). League data, club names, and emblems belong to their respective owners and are used to operate the Service. You may not copy, resell, or redistribute the Service except as allowed by these Terms or with our written permission.

8. Privacy

How we collect, hold, use, and disclose personal information is described in our Privacy Policy, which forms part of your relationship with us when you use the Service.

9. Availability and changes

We aim to keep the Service available but do not guarantee uninterrupted or error-free access. Features, pricing, and coverage may change. Where a change materially reduces a paid plan you already hold, we will give reasonable notice where practicable. Continued use after the effective date of updated Terms constitutes acceptance, except where Australian law requires a different process.

10. Liability

Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

Subject to the ACL and any non-excludable rights:

• the Service is provided on an "as is" and "as available" basis to the maximum extent permitted by law;
• we are not liable for loss that is not reasonably foreseeable, or for loss of profits, revenue, data, goodwill, or other indirect or consequential loss, except to the extent the ACL requires otherwise; and
• our total aggregate liability for all claims relating to the Service in any 12-month period is limited to the fees you paid us for the Service in that period, except where liability cannot be limited by law (including for death, personal injury, fraud, or wilful misconduct).

11. Suspension and termination

We may suspend or end access if you materially breach these Terms, misuse the Service, or if required for legal or security reasons. Where reasonably practicable, we will give notice before suspension for breach. You may stop using the Service at any time and cancel as described in section 4.

12. Governing law and disputes

These Terms are governed by the laws of New South Wales and the Commonwealth of Australia. Subject to any mandatory consumer rights that apply where you live, the courts of New South Wales (and courts able to hear appeals from them) have non-exclusive jurisdiction.

If you have a complaint, email hello@tactikora.com first so we can try to resolve it. This does not limit your right to contact the ACCC or seek independent advice.

13. General

• If any part of these Terms is unenforceable, the rest remains in effect.
• These Terms, together with any plan details shown at checkout or on your billing page, are the entire agreement between you and us about the Service.
• We may assign our rights under these Terms in connection with a restructure or sale of the business. You may not assign your account without our prior written consent.

14. Contact

Email hello@tactikora.com or use the contact form on our landing page.